Computer Basics

Link to Hands On! 11 - Hands On: Info?

Link to Home - Jan's Illustrated Computer Literacy 101


When you ask someone to help you with a computer problem, you will probably be asked some standard questions about your system and programs. Be prepared and have the info ready.

Who? What? When? Where? Why? How?


Questions for You

Kind of computerMore than the brand name. What kind of processor and speed, like - Pentium 700 MHz or Cyrix 166+.
Memory and free hard disk space? in MB (megabytes)
Operating system?The exact version, like Windows 98, Windows 2000, Windows XP SP2, System X...?
Program?Exact version number and (for company tech support) registration code.
Other software?If there are known conflicts with other software, you may be asked if you are running those other programs.
Description of problemWhat the symptoms are and how you can reproduce the problem. Details are important here. Be a good research scientist before you ask for technical support.


Where you are:
JegsWorks > Lessons > Computer Basics


  1. Computer TypesArrow: Subtopics
  2. ApplicationsArrow: Subtopics   
  3. InputArrow: Subtopics
  4. ProcessingArrow: Subtopics  
  5. OutputArrow: Subtopics
  6. StorageArrow: Subtopics
  7. Computer to ComputerArrow: Subtopics
  8. System SoftwareArrow: Subtopics
  9. ProgrammingArrow: Subtopics

  10. What You SeeArrow: Subtopics
Link to Hands On! 11. Hands On! Arrow: Subtopics list open
    Get Started
    Files
    Directories/Folders
    Printing
    Networked
    Help!
    Info?
    Quiz
  12. On Your OwnArrow: Subtopics

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Glossary

Appendix


Where to find such info?

DOS icon In DOS look at your boot screens for processor and speed and memory info.

From the command line type mem /p and you will get memory information. Look especially at Total Memory.

Results of mem command in DOS

The command msd will start Microsoft Diagnostics which will give even more info. The operating system version is shown. Look at Disk Drives for free space on each drive.


Win95 iconIn Windows go to Start Menu | Control Panel | System. You'll see your Windows version, registration code, processor type, and memory.

Win95 Systems tab Dialog: System (Vista)

The Device Manager shows your devices and what drivers they are using. This can be useful if the problem is related to a device

Win95 Device Manager Dialog: Device Manager (Vista)

For free disk space, in Windows open My Computer and select the drive. In the Status bar you will see Free Space. You may have to enlarge the window to see.

Win95 My Computer window Explorer window showing free space on drive C (Vista)

For a program's version number and your registration code, go to the program's Help menu and choose About... You'll get some kind of window that shows the program's name, version number, author, and shows how creative the authors' can be with such dry information. Some will provide buttons or links to system information or to technical support pages. Some will even play music for you! It is rather amazing how varied such About... displays are.

Collage of dialogs from About... command

If the registration code is not in the About window, it might be on the CD box, on a separate paper or registration card. You should keep a list somewhere safe. Corel registration card

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Last updated: 19 Jun 2009